Terms & Conditions

1. General

Himalaya Forest store (online) is operated by the company NJ Himalaya Forest UG also called “Himalaya Forest”.

2. Payment

In the Himalaya Forest Store it should be easy to shop, thats why you as a customer have the following options: In the Himalaya Forest Store it is possible to pay with VISA or MasterCard. When paying by card, you must enter the card number, the expiry date and CVC code.

3. Prices

The prices in the Himalaya Forest Store are inclusive of VAT. Supplements and foods have a VAT rate of 5%. On the shipping cost there is a VAT rate of 15%. If the tax rate changes, we reserve the right to change prices to the corresponding VAT rate.

4. Delivery times

We always try to ship your package as soon as possible, usually within 1-2 working days. It takes 6-10 days for your package to be delivered. During promotions or unexpectedly large demand on any product or any natural calamity, it may however take a little longer. If a product is backordered it is shipped as soon as it is back in stock.

5. Shipping rates and delivery conditions for Germany and the EU

Himalaya Forest’s goal is to offer our customers good terms of delivery.

Delivery within Germany: 4 Euro

Delivery within EU: and UK 8 Euro

Delivery outside EU: 15 Euro

The package is delivered to the address you specify and you can even change the delivery address to another than where you currently reside. In certain regions, the customer is responsible to check where the nearest delivery point is. When the order is sent, the products are packed within 1-2 working days and shipped as quickly as possible to you. Therefore it is not possible to subsequently change the delivery address. If you have any special requests, please write to our support team at support@himalayaforest.com with your questions and we’ll do our best to accommodate these.

6. Service fees

We do not charge any service fees.

7. Order confirmation

Once we receive your order we will send you a confirmation e-mail with information about your order. Please check your order confirmation and make sure everything looks right. If you have any questions please contact us immediately. Save the order confirmation and record your customer number/order number.

8. Return Policy

As a customer you are entitled to cancel you purchase within 14 days after the goods are received, but only if the packaging is intact and the item is unused. Reimbursement is made at 100% of the product price. The customer is responsible for return shipping costs. Contact us before you return the product.

9. Reclamation

We pack our products carefully so that they reach you intact and without harm. Should the package be damaged on delivery, you should file a complaint immediately to our support team. For reclamations we reimburse you for the product as well as the freight costs. Contact us before you return an item.

10. Unclaimed packages

If for any reason you do not pick up your package we will have to charge you for the cost of return shipping, handling etc. You will thus be charged a minimum fee of 20 Euro for unclaimed parcels.

11. Correcting incorrect publications

Himalaya Forest reserves the right to retroactively correct any prices or texts that have been printed or written incorrectly on our website, on products or in other media. We also reserve the right of inventory changes and possible technical error in the web shop, browser or server.

12. Personal Information

Himalaya Forest is responsible for the processing of personal data that you as a customer submit to us. Your personal data will be processed with the intent of maintaining customer relations and for marketing purposes by companies other than Himalaya Forest. You can request that personal data is corrected, deleted or registered if you do not want the information to be used for direct marketing purposes.

13. Secure Socket Layers / Secure pages

Himalaya Forest Store uses Secure Socket Layers – SSL across our website. To protect financial and other information during transmission Secure Socket Layers, SSL, is often used. SSL can be used both to protect the information during transmission through encryption and also to authenticate the identity of the two constituent parties. The most common use of SSL is to verify the seller’s identity. An SSL connection is characterized by a locked padlock in the browser’s bottom and that the URL starts with https.

14. Cookies

Himalaya Forest Store contains cookies. A cookie is a text file stored on your computer that contains information. There are two types of cookies. One category saves a file permanently on your computer. The second type of cookie is called a session cookie. While you are surfing the cookies are sent between your computer and the server to connect information, such as login name you use. Session cookies are not stored on your computer but disappear when you close your browser. By changing the setting of the browser, you can opt to not use cookies. This can potentially cause the site to not work in a satisfactory manner. How do you turn off cookies depends on what browser you use. Read the “Help” or equivalent menu in your browser for instructions.

15. Force Majeure

Himalaya Forest is exempt from penalty for failure to perform any obligation under this Agreement if such failure is due to a releasing circumstance as described below and the circumstance prevents, hinders or delays fulfilment. These releasing circumstances include, among others, a government action or omission, new or amended legislation, conflict in the employment market, embargo, fire, flood, sabotage, accidents of major scope or other types of natural disaster. Force majeure includes government decisions that affect the market and products negatively, such as restrictions by indication, warning labels, sales bans etc., abnormal decline in the market or if the company is subjected to criminal activity that affects business operations.

16. Shopping hours

The Himalaya Forest Store is open around the clock. You can always email us at the address given in About Us/Impressum and we will answer as quickly as possible. Our complete contact information can be found in the About Us/Impressum.